Terms & Conditions

About Us Last update 21st April 2014
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. We have no minimum order, you can buy as little as one plant. After you have finished your selection, click on ‘Checkout now’ and you will be asked for a few details that we need, to be able to satisfy the order. You must complete anything in red as the order will not go throught without these fields, including ‘Terms and Conditions’.
Sagepay is the prefered method of payment as this is the MOST SECURE method.
you do not need an account with them
Also we offer Paypal see drop down bar
Payment by cheque is an option in the drop down bar.
If you choose ‘payment by cheque’ your cheque usually has to clear before plants can be shipped
An odd exception to this can sometimes be made although always at plantagogos choice.

We accept most credit card payment and cheques.

PLEASE NOTE!! When paying by credit card, where the site requests your ‘Credit Card Verification Value’, this is the last 3 numbers on the back of your credit card (on the signature strip). This is requested for extra security.

We accept Visa, Mastercard, Delta and Switch.

You can place orders anytime of the year.

Plants will be shipped within 14 working days in the growing season (but in exceptionally busy periods please be patient with us as it can be 30 days (when we have back to back shows)
We ONLY SHIP ORDERS in the sequence that they came in (unless we decide to do otherwise)
This is the only way to ensure no one is waiting any longer than necessary. We DO NOT allow queue jumping – So please dont ask as it may offend.

PLEASE NOTE.
If you are likely to be out when plants are delivered, do you have a neighbour who could take them in and sign for you.
If you have, would you please enter it in ‘Special delivery instructions’, which is on the same page that you enter your name & address, this would be a big help to the courier.
All parcels MUST be signed for. If you are out when the parcel is delivered, the courier will card you and return at a time of day that suits you. ( Ususally the next day.)
You can request leave with neighbour or give number of neighbour to be more accurate.

IF YOU ARE GOING AWAY YOU MUST LET US KNOW we will NOT be held responsible if you dont.
Thank you for you help in this matter.

PLEASE NOTE.
You can change your mind and cancel your order at any stage of the ordering process without any obligation.

PLEASE NOTE
Internet special offers are ONLY available online, offers at shows cannot be duplicated on the website or at the nursery they are special to that show ONLY. Sorry we can have NO exceptions.
Offers that state ‘OUR choice ‘unless it says different this is what it says OUR CHOICE there can be no exceptions sorry.

We cannot accept the loyalty card as this is only for use at shows or on the nursery or when we meet you face to face
To difficult to stamp your card online 🙂

The site is constantly being upgraded.

Jubilee Cottage Nursery are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@plantagogo.com

Our Contact details:
D. R. & H. V. Fox.
Jubilee Cottage Nursery
Snape Lane, Englesea Brook, Nr. Weston, Crewe, Cheshire. CW2 5QN
Phone: 01270 820335. Email: info@plantagogo.com

ABREVIATIONS
(P) Protected variety, Propagation Prohibited in the U.K. without a licence.
(PP) (EU) Protected variety in Europe. Propagation Prohibited without a licence.
(PBR)Plant Breeders Rights in EU & USA – Proagation is prohibited without a licence.
(A.G.M.) Award of Garden Merit. This award is “The highest accolade the Royal Horticultural Society can give to a plant of outstanding excellence for garden decoration or use, whether grown in the open or under glass.

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. We have no mimimum order, you can buy as little as one plant. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.

PLEASE READ
If you order a plant that says ‘AVAILABLE IN SEPTEMBER 2013’ this will hold the rest of your order up as you pay postage for 1 delivery
If you want plants to come separately please ring and pay another £8.95 so you can have 2 deliveries.
Then all that is available now will come within the 30 day delivery period (usually 1- 2 weeks but just incase we are very busy we say 30days) and the remainder will follow on A.S.A.P. as soon as ready (in some cases that can be months! so please take note).
As plants are living things the date that expected available is normally AROUND (not the exact date) the time it said that plants would be AVAILABLE on website.
THE BONUS
The bonus of forward ordering is that you will be sure to get the newest plants. (nothing left to chance, if we have it you will get it) It saves you having to keep checking to see if they are available, only to find out they ‘sold out’ last week.
All our plants are despatched by FEDEX Courier.. Normally this would be one to three days for delivery mainland UK (not for scottish highlands and islands – sometimes that can be a bit longer) longer for other areas, once order has been dispatched.

We accept credit card payment, cheques and plantagogo gift vouchers as payment.

GIFT VOUCHERS

These can be purchased by following the instructions on the ‘Gift voucher section.

To use these please place your order in the usual way
When it comes to paying you can either pay in full using your credit card then post the vouchers to us along with your NAME, order number and telephone number.
Then we will refund the voucher money back onto your card via ‘sage pay’ (a safe way to pay).

OR

You can select from the drop down payment box to pay by cheque.
Then you can post the vouchers and a cheque for the remainder along with your NAME, order number and telephone number

OR you can send a catalogue order form with cheque and vouchers.

Plantagogo vouchers can also be used at shows on our sales tables and at the nursery as payment for plants.

Vouchers can only be used as whole £’s sorry and cannot be exchanged for money

PLEASE NOTE!! Paying by Credit Card, where it says Credit Card Verification Value, this is the last 3 numbers on the back of your credit card, this is for extra security.
Another name for this is your security code.

Orders paid for by cheque will not be despatched until the cheque has been cleared by the bank.

We accept Visa, Mastercard, Delta and Switch.
You can place orders as soon as you wish, this does help us a lot with our planning. You may send your credit card information with your order on the internet, phone, fax, or snail mail.

Please note payment is taken at the time of ordering as this reserves the plant for you until it is shipped out.
Even though plants are reserved for you though we still reserve the right to withdraw them if we think the plant is not good enough to be shipped.
We will only ship plants that we believe are in top condition and we expect to grow well for you.
NB in transit sometime a few leaves can sometimes get damaged but this in no way inhibites the promotion of new growth so we will not refund for that.

If the time is longer than the 30days delivery slot then we can discuse what is best to do at that time. Refund etc.
This is not in place to get money and hold onto it, just a really secure way to pay through sage pay we hold NO credit card details.

Plants unlike some other products you can buy are living things and therefore have different problems to say a factory made product.
The weather and many other things can effect them in a more dramatic way, so sometime flexability is called for.
We hope you understand.
If you have any reservations about this please call before ordering.
Thank you
Vicky & Richard Fox
Shipping And Handling For delivery to United Kingdom – MAINLAND & Scottish low lands £9.95 Flat Rate.
For deleveries to Isle of Wight & Scilly Isles £23.00 Flate Rate.
For deliveries to, Highlands & Islands of Scotland , (NOT SHETLAND) & Northern Ireland £23.00 flat rate.
For delveries to, Republic of Ireland, Isle of Man, Shetland Isles, and Channel Islands £45.00 Flat Rate.
We only use Specialist Couriers and all our plants are despatched in containers designed specially for our plants. We only sell top quality plants, so they require top quality packaging and delivery to ensure you receive them in good condition.

EUROPE
Zone 1 Belgium, Denmark, France, germany,Luxembourg, Netherlands – £23.00 subject to size and weight
Zone 2 Austria, Czech Republic, Finland, Hungary, Italy, Monaco, Poland, Portugal, Slovacia, Slovenia, Spain, Sweden. £28.00 subject to size and weight.
Zone 3 Albania, Bosnia, Bulgaria, Croatia, Cyprus, Estonia, Greece, Latvia, Liechtenstein, Macedonia, Moldova, Norway, San Marino, Serbia, and Montenegro, Switzerland, Ukraine. £44.00 subject to size and weight.
Please email with any questions you may have.
Delivery Schedule
Unless otherwise stated in the appropriate section, plants in the normal season will, where possible be despatched the week after your order is received.
When this is not possible due to exhibiting at the shows etc. we will despatch the plants as soon as we possibly can, but no longer than 30days without contact agreeing a revised date.
Where ever possible we will contact you when plants are despatched.
We will notify you by email.

PLEASE READ
If you order a plant that says AVAILABLE IN SEPTEMBER 2013 and we are in May 2013 this will hold the rest of your order up as you pay postage for 1 delivery
If you want plants to come separately please ring and pay another £8.95 so you can have 2 deliveries. Please ring or email to do this.
Then all that is available now will come within the 30 day delivery period (usually 1- 2 weeks but just incase we are very busy we say 30days)
Normally around the time it said that plants would be AVAILABLE on website although plants are a living product and times are subject to change.

All our plants are despatched by Fedex Courier.. Normally this would be one to three days for delivery mainland UK longer for other areas, i.e. scottish highlands and islands for example.

PLEASE NOTE.
If you are likely to be out when plants are delivered, have you a neighbour who could take them in for you?
Fedex do require a signature
They will card you if out and not left with neighbour.
Please ring the depot to arrange a more suitable time.
If you have, would you please enter it in ‘Special delivery instructions’, which is on the same page that you enter your name & address, this would be a big help to the courier.

IF YOU ARE GOING AWAY AT ANY TIME WHEN YOU HAVE AN ORDER PLACED YOU MUST LET US KNOW we will not be held responsible if you dont AND MAY SHIP THE PLANTS TO SIT IN A DEPOT FOR A LONG TIME.
No compensation will be paid any extra costs inccured by this will be paid for by the customer.
Thank you for you help in this matter.

ALL ORDERS WILL BE SHIPPED IN THE ORDER THEY CAME INTO US. THIS IS A FAIR METHOD FOR EVERYONE. – PLEASE DONT ASK TO QUEUE JUMP AS THIS MAY OFFEND.
If it is a gift please let me know .
To avoide upset if your order is for a gift please let us know about it via email or telepehone.

NB
your understanding and patience will be very welcome during busy times of the year (to get an idea of our schedule see ‘MEET US AT THE SHOWS’)

Please email and telephone in a pleasant manner rudeness and swearing will NOT be tolerated and your order will be immedaitely cancelled.

Whilst we think our customer are all VIP’s we still have to ask that you wait in line queue jumping will not be permitted as it isnt fair to our other VIP’s

Look forward to speaking to you all

Thank you

Vicky and Richard Fox

Back Orders BACK ORDERS & EXTRA DELIVERIES
We do not send any back orders unless you have paid an extra £8.95 for a 2nd delivery
There is no option on site to do this automatically, just send an email or letter with a cheque for £8.95 made payable to D.R.FOX or telephone us.
At certain times you will only be able to get answer machine please leave message we will get back to you or send an email.
Sorry about this but we only charge you the costs that we incur so we cannot afford to send 2 packages for the price of one

SUBSTITUES
We do not substitue very often. If we do it will be for something similar and we try to keep in the same colour range habit etc. if we can.
IF YOU KNOW YOU DO NOT WANT SUSTITUES PLEASE SAY SO WHEN ORDERING or if you know what you would want as a substitue please write it on order or email or telephone.
Please Note
IF YOU DO NOT STATE ‘NO SUBSTITUES’ THEN YOU MAY GET ONE IF THE PLANTS YOU REQUIRE IS UNAVAILABLE

thank you

If you have any questions we have not answered please conatct us by email info@plantagogo.com or telephone 01270 820335
We will always try our hardest to please
Vicky & Richard
Credit Card Security We do not deal with any credit card details they dealt with by the payment service provider called ‘Sagepay’.& ‘Paypal’
‘Sagepay’ & ‘Paypal’ are the largest in the UK and has the best possible protection for your card details.
‘Sagepay’ & ‘Paypal’ pass payment instructions directly to our bank and not to us.
So your details are completly safe.
Guarantee All plants offered for sale are believed to be true to name and type but should a genuine mistake occur then we shall be pleased to rectify the matter. We guarantee to despatch good healthy plants and our aim is for your satisfaction, if advice is needed please feel free to contact us.

In accordance with home shopping laws, you have 7 working days to change your mind. If you should cancel your order, this must be done in writing. The law says that you do not have the right to cancel goods which would deteriorate rapidly. You will be responsible for the return of the goods to us in the condition in which they were sent.

Reaching Us If you need to reach us, please email us on info@plantagogo.com, alternatively, you can call. on 01270 820335 or write to us at D .R. & H. V. Fox, Jubilee Cottage Nursery, Snape Lane, Englesea Brook, Weston, Crewe. Cheshire. CW2 5NQ.
Privacy Policy Jubilee Cottage Nursery do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.
By accepting our terms and conditions this means you understand and are do not mind.
Returns Policy Should there be any cause for complaint, please notify us within 7 days of receipt of goods.

All genuine complaints will be dealt with amicably as long as you speak to us in a pleasant manner.

We do not undertake to replace plants lost due to abnormal weather conditions after you receive them, neglect or any other damage by animals or pests.

If the package is damaged or delayed in transit, please keep all packaging intact but do not return the plants to us unless we ask you to.

If possible please take a photograph and email it to us staright away.

If we do ask you to return a box please pack it carefully thank you